Factors Influencing the Health Seeking Behavior of Health Insurance Participants in Medono Urban Village, Pekalongan City

Risqi Amalia Amalia; Imam Purnomo Imam Purnomo; Teguh Irawan Teguh Irawan; Jaya Maulana Jaya Maulana

doi:10.59890/ijist.v3i7.93

Authors

Risqi Amalia Amalia Universitas Pekalongan
Imam Purnomo Universitas Pekalongan
Teguh Irawan Universitas Pekalongan
Jaya Maulana Universitas Pekalongan

DOI:

https://doi.org/10.59890/ijist.v3i7.93

Keywords:

Health Service Seeking Behavior, BPJS Health, Service Perception, Utilization.

Abstract

Health service utilization among BPJS Health participants in Medono Village, Pekalongan City remains relatively low, reflecting access barriers and service preference issues. This study aims to identify factors influencing health service-seeking behavior among these participants. Using a cross-sectional quantitative design, data were collected from 100 randomly selected respondents. Variables examined include age, gender, education level, employment status, income, knowledge, and perception of service quality. Chi-square and logistic regression analyses revealed that education, knowledge, and perception of service quality significantly influenced health service-seeking behavior, while age, gender, employment, and income did not. The findings suggest that targeted educational programs and continuous improvement in service quality are essential to enhance the utilization of healthcare facilities by BPJS participants.

Author Biographies

Imam Purnomo, Universitas Pekalongan

Lecturer, Public Health Study Program, Faculty of Health Sciences, Universitas Pekalongan

Teguh Irawan, Universitas Pekalongan

Lecturer, Public Health Study Program, Faculty of Health Sciences, Universitas Pekalongan

Jaya Maulana, Universitas Pekalongan

Lecturer, Public Health Study Program, Faculty of Health Sciences, Universitas Pekalongan

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