Evaluation Study of the Implementation of Accessibility Design for Persons with Disabilities in Shopping Centers in Denpasar, Bali (Case Study of Icon Bali Mall and Matahari Duta Plaza Mall)

I Gede Arya Atmaja; I Kadek Pranajaya; Ni Kadek Suryani; Ngakan Ketut Acwin Dwijendra

doi:10.59890/ijetr.v3i3.171

Authors

I Gede Arya Atmaja Master of Design, IDB Bali, Denpasar, Bali
I Kadek Pranajaya Master of Design, IDB Bali, Denpasar, Bali
Ni Kadek Suryani Master of Design, IDB Bali, Denpasar, Bali
Ngakan Ketut Acwin Dwijendra Universitas Udayana, Bali

DOI:

https://doi.org/10.59890/ijetr.v3i3.171

Keywords:

Accessibility, Inclusivity, Persons With Disabilities, Shopping Mall, PUPR Regulation No. 14/2017

Abstract

The inclusivity of public spaces is an important principle in sustainable development. Shopping centers serve not only as places for economic transactions but also as spaces for social interaction across diverse community groups. However, the implementation of accessibility for persons with disabilities (PWDs) in Indonesian shopping malls still reveals a significant gap between regulations and actual practices. This study evaluates accessibility design implementation in two malls in Denpasar City: ICON Bali Mall (opened in 2024, after the enactment of Ministerial Regulation PUPR No. 14/2017) and Matahari Duta Plaza Mall (operating since 1989, prior to the regulation). Using a descriptive qualitative method with an evaluative approach, data were collected through field observations, documentation, and comparison with accessibility standards under Ministerial Regulation PUPR No. 14/2017. Results show that ICON Bali Mall has relatively implemented accessibility facilities though not fully compliant, while Matahari Duta Plaza Mall lacks fundamental facilities such as ramps, accessible toilets, guiding blocks, and designated parking spaces.

Main barriers identified include technical constraints of older buildings, limited budgets, low managerial awareness, minimal community involvement, and weak regulatory enforcement. This research emphasizes the urgency of revitalizing older public buildings and upgrading policies to align with universal design principles, while encouraging active participation of disability communities. Findings are expected to provide references for developers, mall managers, and local governments in building more inclusive, equitable, and sustainable urban environments.

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